Application
Not applicable.
Prerequisites
Not applicable.
Elements and Performance Criteria
Element | Performance criteria |
1. Select and present verbal information | 1.1 Information requirements are identified 1.2 Information is collected, assessed and structured to convey meaning to others 1.3 Interactive skills are used to communicate effectively with others |
2. Use and maintain workplace information | 2.1 Routine workplace texts are used to obtain information required to operate in the workplace 2.2 Information is recorded in standard formats according to workplace recording requirements |
Required Skills
Not applicable.
Evidence Required
The assessment process must address all of the following items of evidence.
Ability to:
1. Access workplace information relating to work responsibilities
2. Select appropriate methods to communicate with people from diverse backgrounds
3. Structure information in a logical sequence
4. Ascertain or clarify information by asking questions
5. Present information appropriate to audience and information purpose
6. Participate in group discussions and processes as required
7. Demonstrate interactive communication processes
8. Interact with others to achieve agreed outcomes
9. Respect and, where appropriate, represent the views of others
10. Record information in required format/s
Knowledge of:
11. Common colloquial and technical language
12. Sources of information and advice relating to work responsibilities
13. Methods of accessing, recording and storing workplace information including print and screen based systems
14. Formal and informal communication systems
15. Group processes. This may include basic facilitation, negotiation and conflict resolution
Relationship with other standards
Pre-requisite units
There are no pre-requisite units for this competency standard.
Co-assessment of related units
Other units of competency relevant to the work role should be assessed in conjunction with this unit.
Resources required for assessment
Assessment must occur in a real or simulated workplace where the assessee has access to:
Opportunities to interact with others using typical workplace communication processes
Typical group forums which can include work groups and committees
Typical workplace information
Information systems and procedures
Standard forms and equipment (as required) for recording workplace information
Assessment requirements
For information on how to assess this competency standard and who can assess, refer to the Assessment Guidelines for this Training Package.
Range Statement
The range statement indicates the context for demonstrating competence. This statement is a guide and unless otherwise indicated, items may or may not apply as required by the work context.
Work is carried out in accordance with company policies and procedures, licensing requirements, manufacturer's recommendations, legislative requirements, codes of practice and industrial awards and agreements. Codes of practice include the Sugar Milling Operations Industry Code of Practice.
Typical workplace information may include work instructions, check-sheets, tally sheets, labels and codes, Materials Safety Data Sheets (MSDSs), standard forms, production schedules and manufacturer's specifications
Typical subjects for communication include work roles, rights and responsibilities, employment conditions and entitlements, company policies and codes of practice
Every day workplace language is used. This may include commonly used technical terms
Communication systems reflect the culture of the workplace and the workforce
Information may be conveyed in verbal, written and screen-based forms appropriate to the audience and the purpose of information
Work may require the ability to work within a team environment
Interactive communication processes include active listening, turn taking, questioning and tolerating the views of others
Sectors
Not applicable.
Employability Skills
Not applicable.
Licensing Information
Not applicable.